Most transport damage and disputes start before the truck arrives. A little preparation makes delivery smooth.
Packing
- Use strong cartons and fill empty space so items cannot move.
- Stack heavier cartons at the bottom and shrink-wrap pallets.
- Protect corners and edges of machinery and furniture.
Labelling
- Label each piece with the delivery address, receiver and number of pieces (for example, 3 of 40).
- Mark fragile items and "this way up" clearly.
Paperwork
- Have the delivery note, packing list and any gate pass ready for the driver.
- Put your PO number in the booking. It prints on our delivery note and invoice.
At handover
- Count pieces with the driver; the count is recorded in the Driver App with load photos.
- At delivery, ask the receiver to check pieces and note any damage before signing.
If something is wrong, report it in the portal within 48 hours so we can investigate quickly.