Frequently asked questions

We are a specialised industrial logistics company in Athi River. We supply pickups, medium trucks, closed body and open body trucks to EPZ factories, warehouses, contractors and distributors. You book one request with us and we manage the vehicle, driver, tracking and invoicing end to end.

Mainly the Athi River–Mlolongo industrial corridor, Mavoko, Syokimau, Kitengela and Nairobi. Longer trips upcountry can be arranged on request; ask our dispatcher.

We run an owned core fleet that is always assigned first. When we need extra capacity or a special body type, we use vetted partner vehicles from our network. Every partner vehicle has valid NTSA inspection and commercial insurance, checked by our compliance team.

Our operations desk is open Monday to Saturday, 7:00 am to 7:00 pm. Requests outside these hours are handled as soon as possible, and after-hours or Sunday work may carry a surcharge.

Sign in to the Client Portal and tap Book a vehicle. Choose a category, add pickup and delivery details, the time and what you are moving, then send. No account yet? Use the quick request form, or call or WhatsApp us.

Light / Urgent (double cab pickup, up to about 1 t) for spare parts and samples. Crew + Tools (double cab) for technical teams. Medium Cargo (3–7 t truck) for packaging and finished goods. Covered / Enclosed (closed body) for weather-sensitive goods. Open / Dropside for construction materials and general cargo. If unsure, choose the closest and add a note; we will advise.

Urgent requests are confirmed within 15 minutes and standard requests within 2 hours during operating hours. You get an SMS with the confirmed price.

Yes. Add up to 3 extra stops in the booking form. Extra stops may add to the price.

Open any past job and tap Book again. The form is pre-filled, so you just pick the date.

Yes. Your client admin can add team members under Team. Requesters can book and track; admins can also see invoices and manage users.

A base fee for the vehicle category plus a per-kilometre charge, plus any extras such as waiting time, extra stops, loading crew or after-hours work. Regular clients can have agreed rates. VAT (16%) is added on invoices.

After the job is signed off. Contract clients usually receive a weekly or monthly invoice covering all jobs; others are invoiced per job. Invoices are electronic tax invoices.

By M-Pesa (including a payment prompt to your phone from the invoice page, where enabled), bank transfer or as agreed. Always quote the invoice number.

The Invoices tab in the Client Portal shows your balance, each invoice, payments received and due dates. You can print or save invoices as PDF.

Yes. The job page shows live status (assigned, on the way, picked up, delivered), the driver's name, phone and plate number, and their last location while the job is active. You also get SMS updates.

At delivery the driver records the receiver's name, an on-screen signature and photos. You can view these and download a delivery note from the job page.

Note it at delivery if you can, then open the job and tap Report a problem within 48 hours. Our team investigates and responds within 5 working days. See the Terms for liability limits.

If you neither confirm nor dispute within 48 hours, the job is signed off automatically.

Yes. Cancel free in the portal before a vehicle is assigned. After assignment, call us. A charge may apply depending on how close to pickup it is. See the Cancellation & Refund Policy.

We tell you before the confirmation deadline and offer another time or vehicle type, at no charge.

Go to Become a partner, create an account, add your vehicles and drivers, upload documents, sign the agreement online and pay the listing fee. We review within 2 working days.

Per vehicle: NTSA inspection certificate, comprehensive commercial insurance and logbook (GIT insurance strongly preferred). Per driver: driving licence and ID. For the business: KRA PIN certificate and ID or company certificate.

KSh 10,000 (annual). It covers vetting and listing and is not refundable after review.

Offers arrive by SMS and in the Partner Portal with the route and your payout. Accept within 15 minutes (5 for urgent jobs) and choose your driver. Our owned fleet is used first, so offers depend on demand.

Weekly, to your registered M-Pesa or bank account, for jobs signed off by the client. Track everything under Earnings.

We remind you 30, 14 and 7 days before. On the expiry date the vehicle is suspended automatically until you upload the renewed document and it is approved.

Your partner or our fleet team adds you as a driver. You receive your login by SMS. Open the site on your phone, sign in with your phone number, then use Install app (Android) or Add to Home Screen (iPhone).

No. Location is shared only while you have an active job (from Start trip to Delivered), so the client can see the ETA.

Every step you complete is saved straight away. If signal drops, keep driving safely and tap the next step when you are back in coverage. For urgent problems, call the dispatcher.

Use Forgot password to get a reset link by email. Drivers and partners without email can ask our operations team for a temporary password.

For your safety, sessions end after a period of inactivity, after a password change, or if your session is used from another device or browser. Just sign in again.

Never. Report any such request to us immediately. See our Security page.

Use the data protection request form. We respond within the time set by the Data Protection Act, 2019.